1. Scope

These terms apply to consumer purchases (B2C) made on Healthy by AI. By purchasing a paid plan, you agree to this Payment Terms & Refund Policy, our Privacy Policy, and our Cookie Policy. For AI-generated training output, also review our AI Workout Disclaimer.

2. Prices, Billing, and Payment Provider

• Prices shown at checkout are leading and include applicable VAT unless stated otherwise.
• Payments are processed securely via Mollie.
• You pay once for the month or the year you select at checkout. That payment is not charged again.
• If a payment fails, access to paid features may be limited or paused until payment is successfully completed.

3. Subscription Renewal and Cancellation

• Paid access starts only when you actively initiate and complete a payment.
• Subscriptions do not renew automatically.
• Each paid period has a fixed end date shown in your account/subscription page.
• When the paid period expires, your account automatically downgrades to the Free plan unless you start a new paid period.

4. Consumer Right of Withdrawal (EU/NL)

If you are an EU consumer purchasing at a distance (online), you normally have a 14-day withdrawal right.

You withdraw in the app on Subscription Payment History. Select the payment and submit the refund request. Do not send a withdrawal by email.

5. Refund Policy

You can request that refund for 14 days after the payment, from Subscription Payment History.

• When the refund is completed, that paid period is removed from your end date.
• If there is a billing error (e.g., duplicate charge), contact us so we can correct it promptly.
• This policy does not limit any non-excludable rights you have under applicable law.

6. Chargebacks and Fraud Prevention

If you believe a charge is unauthorized, contact us first so we can investigate. We may suspend account access where there is a fraudulent payment risk or unresolved chargeback.

7. Changes to These Terms

We may update this policy from time to time. Material changes are communicated by updating this page and the "Last Updated" date.

8. Contact

Questions about a payment, other than the refund request, can be submitted via our contact page.